Thursday, August 20, 2009

Intranet 2.0: increasing global dialogue and engagement at ERM

I will be speaking at the 8th Annual Strategic Communication Summit 2009 in Oct this year in London

In this 50-min presentation titled 'Intranet 2.0: increasing global dialogue and engagement at ERM', I will share with other communication professionals ERM's recent experience in engaging with all staff during tough economic times.

Here is the abstract:

Progressive intranets can improve an organisation’s global internal communication, develop a shared vision for business strategy and allow employees to work collaboratively. While Intranet 2.0 can allow more user-generated content, it may lead to too much talking, too little listening and the prevention of genuine dialogue. Environmental Resources Management (ERM), a leading environmental consulting service firm, has recently built an award winning Intranet 2.0 named “Minerva” [1].

Informed by Dervin’s Sense-Making Methodology (SMM), this session will explore ERM’s approach to:
• Providing a space for global dialogue and, as a result, breakingdown corporate hierarchy and increasing employee engagement
• Leveraging its collective expertise to respond faster to customer needs, increase peer-to-peer learning and subsequently, increase sales.

[1] Top 10 Best Intranet Award 2009, Neilsen Group

I look forward to catching up, learning from and exchange ideas with the participants.